This study examined the wait time experiences of banking clients in the Kingston Metropolitan Area (KMA). Three hundred (300) respondents were surveyed from across four commercial banks. Overall, the largest group of respondents (41%) reported spending less than 10 minutes at the teller. The business clients reported less wait times to see a teller than personal clients. However, more than one third of the sample reported that their experience was unusual. Most respondents indicated that they preferred lower wait times.
