The Consumer Affairs Commission Jamaica

An Agency of the Ministry of Industry, Investment and Commerce
Government of Jamaica
The JPS Customer Satisfaction Survey Report for Sept 2011 PDF Print
 

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The Consumer Affairs Commission is pleased to release the Jamaica Public Service Customer Satisfaction Report for September 2011. This report summarizes the key results of our study into the knowledge and attitude of consumers towards the Jamaica Public Service Co. Ltd. (JPS). The aim of the study is to gain insight into the issues being faced by the residential customers of JPS throughout the island. The results are intended to form an evidenced based platform for the appropriate intervention, be it, inter alia, advocacy, consumer education, consumer protection, policy/legislative reform, etc.

 

Download JPS Customer Satisfaction Survey Report Sept 2011(PDF)