The Consumer Affairs Commission Jamaica
An Agency of the Ministry of Industry, Investment and Commerce
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Complaints
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| Complaints Service Overview |
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The Consumer Affairs Commission (CAC), in its attempt to protect the interests of consumers, acts as an intermediary between buyers and sellers in the marketplace, bringing closure to grievances filed by consumers against vendors. Settlement is often reached through a process of thorough investigation that seeks to identify any breach of the Consumer Protection Act, other consumer protection legislations and/or any deviation from widely accepted ethical principles and practices. The CAC deals with over two thousand (2,000) complaints on average per year. In most instances the agency is able to settle over 90% of the complaints filed, enabling consumers to acquire redress in the form of repairs, rebates, credit notes and/or cash refunds among other things.
In 2011, the CAC gained refunds and compensation in excess of 39 million dollars ($39,000,000) for consumers.
The links below provide information relating to the number and nature of complaints the Commission has received and resolved as well as the type of redress obtained by the consumer.
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